Quality Assurance & Professional Ethics

Taverner Research guarantees high quality research through:

Quality Assurance Certification

• Third party certification to ISO 20252 (international Quality standard for Market and Social Research).
• Application of Interviewer Quality Control Australia (IQCA) standards in Data Collection.
• Professional internal auditing of all aspects of the organisation and projects.

• Company membership of AMSRO (Australian Market and Social Research Organisation.
• Individual membership of AMSRS (Australian Market and Social Research Society).
• Peer recognition for Philip Mitchell-Taverner as an active Fellow of AMSRS.
• Individual and company membership to ESOMAR (the world body of Market Research organisations).
• Application of the AMSRS Code of Professional Behaviour
• Application of the ESOMAR Code of Practice.

Qualifications

• Qualification to QPMR (Qualified Practising Market Researcher) for all Senior Research Directors.
• Appointment of client facing staff with relevant University education or industry experience.
• A focus on continual improvement of skills and procedures.
• Focus on Professional Development as part of ongoing staff appraisal.
• Provision of internal and external training opportunities.

Privacy

• Application of the AMSRO Market Research Privacy Principals (approved by the Privacy Commissioner).
• Recognition of the principals of the ESOMAR Privacy Policy.

Further detail is available in Taverner’s Quality Policy, the Taverner Privacy Policy and by contacting our Quality Assurance Manager.