Quality Assurance & Professional Ethics

[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ last=”false” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”true” spacing_right=”2%”][fusion_title size=”2″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Quality Assurance Certification[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Third party certification to ISO 20252 (International Quality Standard for Market and Social Research).
Application of Interviewer Quality Control Australia (IQCA) standards in Data Collection.
Professional internal auditing of all aspects of the organisation and projects.

[/fusion_text][fusion_separator style_type=”none” top_margin=”20″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][fusion_title size=”2″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Professional Ethics[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Company membership of ADIA (Australian Data and Insights Association).
Company and Individual membership of The Research Society.
Peer recognition for Philip Mitchell-Taverner as an active Fellow of The Research Society.
Adherence to the Market and Social Research Privacy Code 2021.
Application of the The Reserach Society Code of Professional Behaviour.
Application of the ESOMAR Code of Practice.

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Qualification to QPR (Qualified Practising Researcher) for Senior Research Directors.
Appointment of client facing staff with relevant University education or industry experience.
A focus on continual improvement of skills and procedures.
A focus on Professional Development as part of ongoing staff appraisal.
Provision of internal and external training opportunities.

[/fusion_text][fusion_separator style_type=”none” top_margin=”20″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][fusion_title size=”2″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Privacy[/fusion_title][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Application of the ADIA Privacy (Market and Social Research) Code 2021 (approved by the Privacy Commissioner).
Recognition of the principals of the ESOMAR Privacy Policy.

Further detail is available in Taverner’s Quality Policy, the Taverner Privacy Policy and by contacting our Quality Assurance Manager.

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Third party certification guarantees Taverner Research operates to world best practice for Market and Social Research.[/fusion_text][fusion_text]Australian Market & Social Research Society.
All research staff are members of AMSRS and comply with the AMSRS Code of Professional Behaviour.[/fusion_text][fusion_text]Association of Market & Social Research Organisations.
Taverner Research is a member organisation of AMRSO and complies with The Privacy (Market and Social Research) Code 2014.[/fusion_text][fusion_text]Interviewer Quality Control Australia.
Certified to IQCA since 2000, the stringent requirements of certification are now incorporated in ISO 20252 Certification.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Philip formed Taverner Research in 1995, from Ramis Corporation’s Sydney operations. He is an elected Fellow of AMSRS.

Philip remains involved in major company decisions and is a constant source of expertise and inspiration for the whole Taverner team.

Sophie has worked in market research for over 34 years and has experienced all facets of the industry. She has interviewed, supervised and managed a CATI room, and also worked for several years as a Research Project Manager before finding her niche back in field operations.

She is driven by managing face-to-face fieldwork and CATI teams for projects large and small with an emphasis on quality assurance and ensuring she has the right teams trained and briefed.

When she is not strategising how to best complete a client project, Sophie dreams about the next destination she will travel to and spends her spare time planning for and taking trips both around Australia and overseas.

James Parker has been National Research Director of Taverner Research Group since 2019. Before that he was Managing Director of Jetty Research, which he founded in 2006 and which was purchased by Taverner in late 2018.

James has had a long interest in market research as instigator, facilitator and user. As a former stockbroker and journalist with Australian Business he founded and co-ordinated an annual survey of stockbroking researchers. As Managing Director of TNT Magazine he turned that company’s bi-annual quantitative survey of 1000 backpackers into the standard statistical reference for that industry.

James’s client-side background in media, finance and research allows him to look at research projects from a client’s perspective; ask the right questions, and forgo technical jargon in favour of language that is clear, simple and commercially useful.

James is a full member of The Research Society, and a Qualified Practising Researcher (QPR). Away from work James is a passionate golfer and bridge player. He’s pretty good at one of them, the other being golf.

Michael has been conducting market and social research for local government, state government and commercial clients for over 17 years.

He had a deep affinity with data and statistics from early on (he was the kid who kept stats about sports teams and players from around 6 years of age)!

After starting his marketing career in the IT and shipping sectors, he move into business strategy within the heavy equipment sector. Then he finally found a career where he could use his child-like love for data to create stories – market and social research with Taverner Research.

Michael is proud to lead the great bunch of researchers and fellow ‘data-nuts’ at Taverner Research as they continue to inspire and excite clients with insightful findings about their businesses and industries. When Michael finds downtime he loves playing sports such as football (the round ball type), rugby union, athletics and basketball with his two boys or trying (struggling) to improve his golf handicap on the many courses around Australia.

Quality Assurance & Professional Ethics

Julia Draper

Reza Sahami

Vanessa Wright

Georgie Kaskoutas

Anthony Schmidtman

Tania Milne

Alice Smith

Shane Garner

Tracy Sant

Jackie Hendriksen

Dr Don Porritt

Craig Stuchbury

Macayla Smith

Simon Butcher

Vasudha Soni

Philip Mitchell-Taverner

Sophie Philps

James Parker