[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ last=”false” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”true” spacing_right=”2%”][fusion_text]The Taverner team has been conducting high quality customised research for a diverse range of local, state and federal government organisations and agencies since inception.
Our robust data collection methods and reputation for quality are well known. If you want it done right, Taverner is the team to do it.
From small scale projects to projects with 40,000+ completes per year, through to large scale qualitative projects we have done it all.[/fusion_text][fusion_button link=”mailto:michaelt@taverner.com.au?subject=Consumer%20Research%20Enquiry” color=”default” size=”large” stretch=”” type=”” target=”_blank” title=”” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” bevel_color=”” border_width=”1px” icon=”” icon_position=”left” icon_divider=”yes” modal=”” animation_type=”fade” animation_direction=”down” animation_speed=”1″ animation_offset=”” alignment=”” class=”” id=”” border_radius=””]Contact Us Today![/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”false” spacing_left=”2%”][fusion_slider hover_type=”none” width=”100%” height=”100%” class=”” id=””][fusion_slide type=”image” link=”” linktarget=”_self” lightbox=”yes”]https://www.tavernerresearch.com/wp-content/uploads/2018/10/shutterstock_1038514387-300×200.jpg[/fusion_slide][fusion_slide type=”image” link=”” linktarget=”_self” lightbox=”yes”]https://www.tavernerresearch.com/wp-content/uploads/2018/10/shutterstock_278994758-300×200.jpg[/fusion_slide][fusion_slide type=”image” link=”” linktarget=”_self” lightbox=”yes”]https://www.tavernerresearch.com/wp-content/uploads/2018/10/shutterstock_709205902-300×200.jpg[/fusion_slide][/fusion_slider][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”true” hover_type=”none” link=”” border_position=”all” align_self=”flex-start” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” first=”true”][fusion_separator style_type=”none” top_margin=”30″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”true”][fusion_title size=”2″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Some of the Work We Do[/fusion_title][fusion_flip_boxes columns=”4″ flip_effect=”” flip_direction=”” flip_duration=”” equal_heights=”” icon=”” icon_color=”” circle=”yes” circle_color=”” circle_border_color=”” icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_flip_box flip_direction=”” title_front=”ADVERTISING RESEARCH” title_back=”” text_front=”” icon=”fa-comment fas” icon_color=”” circle=”yes” circle_color=”#b7cc44″ circle_border_color=”#b7cc44″ icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#b7cc44″ background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Copy testing (pre-testing) of advertising to ensure maximum effectiveness of campaigns and predict advertising performance. Ad research can also be be used to engage target audiences and involve them in the creation of messages suitable to them and their peers.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”ADVERTISING TRACKING” title_back=”” text_front=”” icon=”fa-chart-line fas” icon_color=”” circle=”yes” circle_color=”#6acad5″ circle_border_color=”#6acad5″ icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#6acad5″ background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Periodic or continuous tracking of advertising recall and associated changes in product usage. Ad tracking allows a researcher to clearly identify what impact advertising has had on the intended audience and identify if the correct media channels have been used and whether the advertising has been effective.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”CLIENT NEEDS RESEARCH” title_back=”” text_front=”” icon=”fa-check-square fas” icon_color=”” circle=”yes” circle_color=”#3fba8e” circle_border_color=”#3fba8e” icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#3fba8e” background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Clients of services from government and community organisations can have varied needs for services and varied ways these services should be delivered. Research methods allow different needs to be identified and quantified.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”CONCEPT TESTING” title_back=”” text_front=”” icon=”fa-exclamation-circle fas” icon_color=”” circle=”yes” circle_color=”#218cad” circle_border_color=”#218cad” icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#218cad” background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Evaluation of consumer and customer responses to new product ideas, distribution methods or advertising before implementation allows your target market to be engaged in further refining your product or service to meet their needs.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”CUSTOMER EXPERIENCE” title_back=”” text_front=”” icon=”fa-comments far” icon_color=”” circle=”yes” circle_color=”#196255″ circle_border_color=”#196255″ icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#196255″ background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
What do your customers think about how you have served them? What is their experience when choosing, acquiring, using and disposing of your products or services? It is not enough to have a top quality product and deliver it rapidly, customers have attitudes and opinions that are very complex and will influence future sales.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”DECISION MAKING PROCESS” title_back=”” text_front=”” icon=”fa-question-circle fas” icon_color=”” circle=”yes” circle_color=”#da97b1″ circle_border_color=”#da97b1″ icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#da97b1″ background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Specialist research methods are used to identify the decision making processes of different customer groups. Special attention is provided to ensure conscious and subconscious influences are identified and levels of influence measured.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”EMPLOYEE ENGAGEMENT” title_back=”” text_front=”” icon=”fa-user fas” icon_color=”” circle=”yes” circle_color=”#236bab” circle_border_color=”#236bab” icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#236bab” background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Retaining experienced and top quality employees is one of the toughest tasks in today’s world. By monitoring employee experience and engagement at regular intervals, problem areas and potential solutions can be identified to ensure that employee experience is positive, and engagement is at a high level throughout the entire organisation.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”MEMBER EXPERIENCE” title_back=”” text_front=”” icon=”fa-signal fas” icon_color=”” circle=”yes” circle_color=”#9f477b” circle_border_color=”#9f477b” icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#9f477b” background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Similar to customer experience, member experience research is designed to measure the value members place on their membership. Word of mouth is one of the most critical promotional tools for a member based organisation and dissatisfied members can actively discourage prospects from joining.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”METRICS & BENCHMARKING” title_back=”” text_front=”” icon=”fa-cogs fas” icon_color=”” circle=”yes” circle_color=”#fcb861″ circle_border_color=”#fcb861″ icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#fcb861″ background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
How do you know what ‘best in class’ is? Research can provide the answer as well as track the performance of your brand and other market players against these key market metrics.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”PROGRAM EVALUATION” title_back=”” text_front=”” icon=”fa-expand-arrows-alt fas” icon_color=”” circle=”yes” circle_color=”#73668d” circle_border_color=”#73668d” icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#73668d” background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1.0″ animation_offset=””]
Assessing how well programs have been implemented and the impacts and outcomes for recipients and stakeholders is mandatory for most government funded and many not for profit programs. The full range of research methods can be deployed to ensure high quality evaluation.
[/fusion_flip_box][fusion_flip_box flip_direction=”” title_front=”STAKEHOLDER RESEARCH” title_back=”” text_front=”” icon=”fa-users fas” icon_color=”” circle=”yes” circle_color=”#aacc86″ circle_border_color=”#aacc86″ icon_flip=”” icon_rotate=”” icon_spin=”no” image=”” image_id=”” image_max_width=”35″ background_color_front=”” background_image_front=”” background_image_id_front=”” title_front_color=”” text_front_color=”” background_color_back=”#aacc86″ background_image_back=”” background_image_id_back=”” title_back_color=”” text_back_color=”” border_size=”1px” border_color=”” border_radius=”4px” animation_type=”” animation_direction=”down” animation_speed=”1″ animation_offset=””]
Just like members, employees and customers, stakeholders are a valuable source of information and ideas. Research enables stakeholders to be engaged and feel part of the development phase for new concepts and ideas that may evolve from the research.
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