Any information communicated in writing by your Project Director takes precedence over these Terms of Business.
A copy of these terms can be obtained by contacting your Project Manager or by emailing email@example.com.
All projects will be assigned a second contact person (usually a Research Consultant or Research Assistant) to act as an alternate point of contact in case the Project Director is unavailable.
Any significant communication that affects the fees, scope, content, or deliverables of the project should always be communicated in writing to your Project Director.
We ask that any communication that you feel is necessary with external consultants is conducted through the Taverner Project Director unless otherwise specifically agreed.
- Review of draft and final field materials
- Review of any pilot test results
- Review of any code frames
- Review of report(s).
Note: There may be times where failure to get timely client feedback and input may have a detrimental impact on agreed deadlines and deliverables.
Price quotations in Australian dollars are valid for 90 days unless otherwise agreed in writing with you Project Director.
Price quotations for all other currencies are valid for 30 days. After 30 days, the quote will be adjusted based on the exchange rate applicable on the date of commissioning.
Our standard payment terms are 14 days net.
In cases where Taverner is required to (a) pay external providers at cost or (b) pay incentives to respondents at cost or (c) outlay at cost other funds to third parties that are additional to the research/project fee agreed, Taverner will itemise and invoice the direct expense and include a 10% administration fee. Payment for these disbursements is required within 14 days, unless another arrangement is agreed in writing.
For invoicing enquiries please contact Tracy Sant in our accounts department on 02 9212 2900.
In the event the Project is cancelled or postponed by you, we reserve the right to invoice you for all costs and executive time incurred on the Project after commissioning and up to the time that a written notice of cancellation or postponement is received by us.
Any respondent completed questionnaires or recordings that you wish to view or retain will have personal identification of respondents removed before they are forwarded. Handling and forwarding costs associated with this may be invoiced as a disbursement.
Unless explicit permission has been given by individual respondents, respondent identity cannot be revealed to you under any circumstance.
Participants in groups/interviews will be asked to provide written consent for the group/interview to be recorded on the understanding that the recording is made solely for the purposes of undertaking the specific research project.
At no stage can/will these recordings be used for internal or external marketing purposes – by Taverner, or by you.
If any member of your organization or associate recognises a participant while observing a group/interview (or the recording of), they should immediately make the fact known and stop viewing the group/recording.
To protect the rights of respondents, Taverner reserves the right to prohibit the distribution of recordings to client representatives.
The Brief, Specifications, and Research Data obtained during this (or any) project remain you’re property and will not be disclosed to a third party.
We will not disclose, without your permission, during or after completion of the Project, any confidential information resulting from the Project commissioned and paid for by you. These restrictions cease to apply to any confidential information which may (other than by your default) become available to the public generally.
Any information that we disclose to you, either orally or in writing, is disclosed in confidence. All ideas expressed in our proposals are our confidential information and must not be disclosed to any third party by you without our prior written consent.
Any business intelligence or other information you learn (or become in possession of) as a result of dealing with Taverner may not be disclosed to another third party or be used by you to our detriment.
Taverner Research adheres to the AMSRO Privacy Principles available at http://www.amsro.com.au.
All copyright in our written reports in respect of the Project remain with us until all of our fees have been paid in full at which time copyright is automatically assigned to you.
You acknowledge that copyright in written reports that are assigned to you does not include any copyright that subsists in processes used (or techniques developed) by us in executing the Project (including, but not limited to, scales, questioning approaches, data collection approaches, analysis techniques and analysis frameworks).
Conditions and warranties implied by law which cannot be excluded apply, but only to the extent required by law. All other implied conditions, warranties and rights, including any implied by custom, usage or other circumstances are expressly excluded.
Our liability for breach of such warranties or conditions is limited to:
- the supplying of the services again; or
- the payment of the cost of having the services supplied again.
We are not liable to you in respect of any indirect loss or consequential loss suffered by you (including, but not limited to, any loss of profit or business opportunity).
Our total liability to you, and persons claiming through you, will not in any circumstances exceed the fees which you have paid to us in relation to the Project which has given rise to the liability. This limit applies irrespective of the number of claims or events (even if linked) giving rise to them.
We are not liable to you for any consequences as a result of communicating with you by email including any interference with the email by a third party or any delay or non-delivery of the email.
We will make reasonable efforts to meet the Project schedule set out in the Proposal. However times specified are only approximate and not binding on us.
Refer to www.amsrs.com.au/codes for more information on codes and guidelines of the Australian Market and Social Research Society.
Refer to www.amsro.com.au/codes for information on codes and guidelines adhered to by members of the Australian Market and Social Research Organisation.
Refer to www.esomar.org/codes for information on codes and guidelines for ESOMAR members.